At AroraShop.com, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, please review our policy below.
1. Return Eligibility
- Timeframe: You have 7 days from the date of delivery to initiate a return.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items, such as personalized products, perishable goods, and clearance items, are not eligible for returns.
2. Return Process
- Initiation: Contact our customer support at support@arorashop.com within the 7-day return window to request a return.
- Documentation: Provide your order details and visual evidence (e.g., photos, videos) of the product’s condition.
- Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Refunds
- Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Processing: Approved refunds will be processed within 7 days to your original payment method.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us at support@arorashop.com with your order details and evidence of the defect. We will arrange for a replacement.
- Non-Exchangeable Items: We do not offer exchanges for items that are not defective or damaged.
5. Order Cancellations
- Post-Dispatch Cancellations: If you cancel an order after it has been dispatched, you will be responsible for the delivery charges.
- Processing Fee: For immediate cancellations after order confirmation, a 10% processing fee will be deducted from your refund.
6. Sale Items
- Final Sale: Items purchased during promotional sales are final and cannot be refunded or returned unless there is a manufacturer defect.
7. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
Email: support@arorashop.com
Address: House# 31, Road#5, Block-D, Ramjanmarket, Bamnartek, Turag, Dhaka, Bangladesh
By purchasing from our site, you agree to the terms outlined in this Refund and Returns Policy.